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FAQ – Frequently Asked Questions

You need to go to the Register tab (http://www.one-association.pt/register-now/) and fill in with all details requires. Please remember the following:

USERNAME: your UID
PASSWORD: your password (you can reset it at “forgot my password”)

*Remember: The registered e-mail is personal one only (not from BNP PARIBAS)

Category: Site Login

This is due to security and confidentiality reasons!

As you can access ONE’s website from anywhere there might be a risk of someone copy or shared your BNP email and create a security breach.

Category: Site Login

Hotmail has its own security mechanisms that considers ONE’s automatic emails as spam, so you might not receive our communications.
This can also happen to icloud emails.

Category: Site Login

After receiving an email with payment details, you only have 5 minutes to pay with MBWay.

If you are unable to pay during that time, your order will be automatically canceled.

If your order is automatically canceled, you will always have the opportunity to place a new order.

Please note that ONE’s team members are volunteers and BNP Paribas colleagues.
As all company employees, we do not work on holidays or weekends.
Please consider this information to evaluate the urgency of your request.

Category: Site Login

No.
An Associate is a person with a non-fixed term contract by BNP Paribas that has registered on our page. Externals employees or fixed-term contracts can also be Associates by paying the annual contribution of €75.
Family members of Associates are considered Non-Associates, but, for some activities that explicitly mention the inclusion (and Non-Associates can participate only when the Activity allows it), it is possible to bring them without any subscription, paying the correspondent activity price.

Category: Activities

ONE requires some conditions to do so, but yes!

• You can register up to 2 persons per activity;
• If the activity is on to Associates only the persons must also be an Associate (see question above);
• If the activity is open to Non-Associates also then the person does need to be a BNP Paribas Portugal employee;
• When applying the order number must contain the second person’s UID number and/or name in the “Additional Informational Box”.

Category: Activities

ONE requires some conditions to do so, but yes!

• The colleague must also be an Associate;
• The order must indicate the intention of purchase for another person and their UID number in the “Additional Informational box”;

Category: Activities

ONE’s Procedure is structured as follows:
• Activity registration ( Order Status on hold)
• Order approved by ONE (Associate receives payment detail by e-mail, and pays within the next 5 working days, or less)
• Payment confirmed (OrderStatus Completed)
If the Activity receives over 50% of the maximum expected registrations, there will be a lottery, and only the ones selected will be notified to follow the steps above. In case of cancelation, the order or vacancy follows the lottery order.

Category: Activities

The Activities planned by ONE are described in detail in the respective activity page.
Most of the activities organized by ONE are carried out in a group.
Please read carefully all the information provided on our platform regarding the activity that interests you.
There are some details that will only be provided next to the activity’s date.
If further information is still needed you can contact ONE by email.

Category: Activities

Each Associate has a purchase limit of 2 tickets during the year of 2020. Those tickets can be acquired on http://www.one-association.pt/product/zoo-tickets/.
As an Associate, you can take any family member with you, of any age. This is not an activity that requires the other person to work in BNP Paribas.
After you purchase the tickets, we will validate your order. The payment details will be sent to your personal e-mail, and you have up to 5 working days to proceed with the payment.
After we receive your payment confirmation you will receive one code per ticket purchased. Those codes represent your E-TICKETS that must be download on the Blueticket’s website.
(On the confirmation e-mail, we will send you a guideline with the necessary steps).
Important: This process is not automatic, which means that it can take up to 2 working days to be concluded.
Important notes about the procedure:
• Once you start the purchase with the code you must finish it, without refreshing or leaving the webpage.
• If you insert and then remove the code from the “Codigo de Acesso” tab, it will automatically invalidate the code.
• You must go over the purchase/download procedure on Blueticket’s page individually for every code.

Category: Activities

All active Associates have available close to 500 discounts (that are applicable in cash back method, offers or simple % discount).
To know more about Protocols and the discounts available, check the Tutorial:
https://onebybnpparibas.clubevantagem.com/video-tutorial.action

Category: Protocols

This page isn't available for external contracts or non-associates.

We appreciate your comprehension.

Category: Protocols

Yes!
We are very welcome to suggestions when it comes to something new.

Something that we would appreciate, along with the suggestion, is some basic information so we can evaluate and contact the Company.

Company’s name and a small presentation
Normal Price table
Protocol (discount) suggestion
Telephone and E-mail contact

Category: Suggestions

Yes!
We are very welcome to suggestions when it comes to something new.

Something that we would appreciate, along with the suggestion, is some basic information so we can evaluate the feasibility of the Activity.

Brief description of Activity
If possible, a Company suggestion to provide the Activity
Normal Price table

Category: Suggestions

ONE has been organizing CSR and Social Work since its beginning. The amount charged depends on the Activity, but it is a combination of two very important factors:
• It reverts to the cause by being 100% used on the needs of the activity or the Association we are collaborating with either to finance food or essential goods; to purchase materials to help those Associations or the activity itself such as hygiene materials to clean a beach, etc;

• The financial contribution paid by the Associates that want to attend the Activity are also a way of compromising.

ONE has been experiencing, on very different occasions, the lack of responsibility, causing NO SHOW on the day of a Social Work, which requires the commitment of the group, more than any other activity;

The financial commitment is not the best way to ensure commitment, but it is the one we found to make sure NGO’s and other voluntaries
would not be affected by the lack of engagement of others.

Category: CSR

Link to the platform:

https://ourcommunity.bnpparibas/homes

This platform is useful for you in several ways, such as:

  •  “HOME EXCHANGE” where you can exchange your house/apartment with your colleagues all over the world without any costs;
  • NIGHTLY RENTAL” where you can decide to rent your house to a colleague. This concept is similar to “Home Exchange” with the difference that you will have an adittional income for you, besides the fact that you let your house with reliable people, since you you are aware you share the sames values with BNP members;
  • LINGUISTIC EXCHANGE” where you can give your children the opportunity to learn different languages through the contact between two families (phone talks or e-mail);
  • LINGUISTIC CONVERSATION” where you can mantain a certain level of profiency in a language that you do not use often through talking to your BNP colleagues via Skype, phone, or e-mail;
  • CARPOOLING” where you can share trips with your colleagues and simultaneously save some money;
  • MARKETPLACE” where you can sell the items that you no longer use and at the same time help to reduce the environmental footprint.

 

 

Category: Announcement

• Cases of Injured Players: Send Doctor Justification to prove substitution.
The new player must be an Associate, proceed with registration order for this Activity, pay it and once it is completed, the new player will receive the confirmation to start playing.
The injured player will not be refunded.
• Cases of “out of holidays”: The substitution is not allowed as the associate books the holidays with free will, and the damage to the team is made consciously.
• Cases of “out for training”: Make sure the request of the Associate was made on short notice and it wasn’t known in advance.
If the person was actually caught in surprise with abroad training, substitution can be made (following the same steps are the first point), if not, substitution is not allowed.
• Cases of “has quit BNP Paribas”: The substitution is allowed.
The new player must be an Associate, proceed with registration order for this Activity, pay it and once it is completed, the new player will receive the confirmation to start playing.

Category: Activities

After receiving an email with payment details, you only have 5 minutes to pay with MBWay.

If you are unable to pay during that time, your order will be automatically canceled.

If your order is automatically canceled, you will always have the opportunity to place a new order.

Hotmail has its own security mechanisms that considers ONE’s automatic emails as spam, so you might not receive our communications.
This can also happen to icloud emails.

Category: Site Login

Link to the platform:

https://ourcommunity.bnpparibas/homes

This platform is useful for you in several ways, such as:

  •  “HOME EXCHANGE” where you can exchange your house/apartment with your colleagues all over the world without any costs;
  • NIGHTLY RENTAL” where you can decide to rent your house to a colleague. This concept is similar to “Home Exchange” with the difference that you will have an adittional income for you, besides the fact that you let your house with reliable people, since you you are aware you share the sames values with BNP members;
  • LINGUISTIC EXCHANGE” where you can give your children the opportunity to learn different languages through the contact between two families (phone talks or e-mail);
  • LINGUISTIC CONVERSATION” where you can mantain a certain level of profiency in a language that you do not use often through talking to your BNP colleagues via Skype, phone, or e-mail;
  • CARPOOLING” where you can share trips with your colleagues and simultaneously save some money;
  • MARKETPLACE” where you can sell the items that you no longer use and at the same time help to reduce the environmental footprint.

 

 

Category: Announcement

This page isn't available for external contracts or non-associates.

We appreciate your comprehension.

Category: Protocols

Yes!
We are very welcome to suggestions when it comes to something new.

Something that we would appreciate, along with the suggestion, is some basic information so we can evaluate the feasibility of the Activity.

Brief description of Activity
If possible, a Company suggestion to provide the Activity
Normal Price table

Category: Suggestions

Yes!
We are very welcome to suggestions when it comes to something new.

Something that we would appreciate, along with the suggestion, is some basic information so we can evaluate and contact the Company.

Company’s name and a small presentation
Normal Price table
Protocol (discount) suggestion
Telephone and E-mail contact

Category: Suggestions

ONE has been organizing CSR and Social Work since its beginning. The amount charged depends on the Activity, but it is a combination of two very important factors:
• It reverts to the cause by being 100% used on the needs of the activity or the Association we are collaborating with either to finance food or essential goods; to purchase materials to help those Associations or the activity itself such as hygiene materials to clean a beach, etc;

• The financial contribution paid by the Associates that want to attend the Activity are also a way of compromising.

ONE has been experiencing, on very different occasions, the lack of responsibility, causing NO SHOW on the day of a Social Work, which requires the commitment of the group, more than any other activity;

The financial commitment is not the best way to ensure commitment, but it is the one we found to make sure NGO’s and other voluntaries
would not be affected by the lack of engagement of others.

Category: CSR

• Cases of Injured Players: Send Doctor Justification to prove substitution.
The new player must be an Associate, proceed with registration order for this Activity, pay it and once it is completed, the new player will receive the confirmation to start playing.
The injured player will not be refunded.
• Cases of “out of holidays”: The substitution is not allowed as the associate books the holidays with free will, and the damage to the team is made consciously.
• Cases of “out for training”: Make sure the request of the Associate was made on short notice and it wasn’t known in advance.
If the person was actually caught in surprise with abroad training, substitution can be made (following the same steps are the first point), if not, substitution is not allowed.
• Cases of “has quit BNP Paribas”: The substitution is allowed.
The new player must be an Associate, proceed with registration order for this Activity, pay it and once it is completed, the new player will receive the confirmation to start playing.

Category: Activities

ONE requires some conditions to do so, but yes!

• The colleague must also be an Associate;
• The order must indicate the intention of purchase for another person and their UID number in the “Additional Informational box”;

Category: Activities

All active Associates have available close to 500 discounts (that are applicable in cash back method, offers or simple % discount).
To know more about Protocols and the discounts available, check the Tutorial:
https://onebybnpparibas.clubevantagem.com/video-tutorial.action

Category: Protocols

ONE’s Procedure is structured as follows:
• Activity registration ( Order Status on hold)
• Order approved by ONE (Associate receives payment detail by e-mail, and pays within the next 5 working days, or less)
• Payment confirmed (OrderStatus Completed)
If the Activity receives over 50% of the maximum expected registrations, there will be a lottery, and only the ones selected will be notified to follow the steps above. In case of cancelation, the order or vacancy follows the lottery order.

Category: Activities

No.
An Associate is a person with a non-fixed term contract by BNP Paribas that has registered on our page. Externals employees or fixed-term contracts can also be Associates by paying the annual contribution of €75.
Family members of Associates are considered Non-Associates, but, for some activities that explicitly mention the inclusion (and Non-Associates can participate only when the Activity allows it), it is possible to bring them without any subscription, paying the correspondent activity price.

Category: Activities

The Activities planned by ONE are described in detail in the respective activity page.
Most of the activities organized by ONE are carried out in a group.
Please read carefully all the information provided on our platform regarding the activity that interests you.
There are some details that will only be provided next to the activity’s date.
If further information is still needed you can contact ONE by email.

Category: Activities

Each Associate has a purchase limit of 2 tickets during the year of 2020. Those tickets can be acquired on http://www.one-association.pt/product/zoo-tickets/.
As an Associate, you can take any family member with you, of any age. This is not an activity that requires the other person to work in BNP Paribas.
After you purchase the tickets, we will validate your order. The payment details will be sent to your personal e-mail, and you have up to 5 working days to proceed with the payment.
After we receive your payment confirmation you will receive one code per ticket purchased. Those codes represent your E-TICKETS that must be download on the Blueticket’s website.
(On the confirmation e-mail, we will send you a guideline with the necessary steps).
Important: This process is not automatic, which means that it can take up to 2 working days to be concluded.
Important notes about the procedure:
• Once you start the purchase with the code you must finish it, without refreshing or leaving the webpage.
• If you insert and then remove the code from the “Codigo de Acesso” tab, it will automatically invalidate the code.
• You must go over the purchase/download procedure on Blueticket’s page individually for every code.

Category: Activities

Please note that ONE’s team members are volunteers and BNP Paribas colleagues.
As all company employees, we do not work on holidays or weekends.
Please consider this information to evaluate the urgency of your request.

Category: Site Login

This is due to security and confidentiality reasons!

As you can access ONE’s website from anywhere there might be a risk of someone copy or shared your BNP email and create a security breach.

Category: Site Login

You need to go to the Register tab (http://www.one-association.pt/register-now/) and fill in with all details requires. Please remember the following:

USERNAME: your UID
PASSWORD: your password (you can reset it at “forgot my password”)

*Remember: The registered e-mail is personal one only (not from BNP PARIBAS)

Category: Site Login

ONE requires some conditions to do so, but yes!

• You can register up to 2 persons per activity;
• If the activity is on to Associates only the persons must also be an Associate (see question above);
• If the activity is open to Non-Associates also then the person does need to be a BNP Paribas Portugal employee;
• When applying the order number must contain the second person’s UID number and/or name in the “Additional Informational Box”.

Category: Activities
en_GB